Frequently
Asked Questions

Plastic Floss

Are you Compassion Community Clinic?

Yes! We are the same CC Clinic you knew and loved before, but with a new name and remodeled facility. We hope you stop by sometime to see the new changes and hear what God has in store for us this year!



I’m trying to help a friend/relative of mine, how can I get them on your waiting list?

We would be honored to help your friend/relative receive the dental care they deserve!
Please have the person in question call our office at 775-358-8913 so we can get all their
information. If they are unable to call, please make sure you know their dental history and
basic information (such as: birthday, phone number, address, etc.) before contacting us.



How soon can I be seen as a patient?

Unfortunately, since we are the only free dental clinic for uninsured and low-income adults in Northern Nevada, and are fully run by volunteers, we are only able to see patients when our dental professionals are available.



Do you accept walk-ins?

Unfortunately, at this time we are unable to accept walk-ins and patients are seen by appointment-only.



What if I’m having a dental emergency?

If you believe you have a dental emergency or are experiencing fevers, swelling, foul-
tasting drainage, and/or worsening pain please call 911 or head to the nearest Emergency
Department or Urgent Care for assistance. If you’re an active patient of ours or are on our waiting list, please let us know anytime
you have to go to the ER or Urgent Care and/or receive antibiotics for a dental
infection.



It’s time for my first appointment! What can I expect?

Prior to your appointment, please eat a small breakfast, take any regular medications,
and brush your teeth. Please arrive 15-minutes early and bring a photo ID and list of your current medications. You will have some new-patient paperwork to fill out during your first visit to the clinic. If you’d like to fill out the paperwork ahead of time, let us know! When you arrive, please stay in your car and call our office at 775-358-8913. We will send a friendly volunteer to get you and begin our COVID screening protocols. When the doctor is ready to see you, a dental assistant will bring you into the patient room, take your blood pressure, and review your intake paperwork. If this is your first visit, they will likely take x-rays of your teeth at this time. Once the dental assistant is done, the doctor will come in to examine your teeth and decide the best course of treatment for you. They will discuss their treatment plan with you prior to doing any work, and will ensure all your questions are answered. After your appointment, you will be given post-treatment instructions and the front desk staff will follow up to schedule your next appointment.



Where are you located?

Our physical address is: 840 I Street, Suite #4 Sparks, NV 89431 Behind Sparks Florist off of Pyramid Way. Our mailing address is: P.O. Box 18452 Reno, NV 89511



I've been calling your office but have not been able to talk to anyone. Why is that?

At this time we are experincing a large influx of calls and messages. Thank you for your patience. We keep track of all calls and messages, and will get back to you as soon as possible.



Do you accept insurance?

No! In fact, all of our patients are uninsured. If you have dental insurance or coverage, please call your insurance provider to get a list of dental offices in town that accept your insurance.